Faster. Better. Cheaper.

FBC Asia Pacific is an outsourced customer service provider offering call center services for inbound, outbound and omni channel support. We provide voice, chat, administrative and specialist support services out of our delivery centers in the Philippines and Sri Lanka. Our engagement model is robust and transparent with cutting edge remote working solutions.

Faster.
Better.
Cheaper.

FBC Asia Pacific is an outsourced customer service provider offering call center services for inbound, outbound and omni channel support.

We provide voice, chat, administrative and specialist support services out of our delivery centers in the Philippines and Sri Lanka. Our engagement model is robust and transparent with cutting edge remote working solutions.

What Our Clients Say About Us

Dr. Rilwan Ismail

Assistant Vice President Operations

HealthRecon Connect

We have observed a significant improvement in productivity and quality since the FBC team has got better day by day. Your adaptability and flexibility to accommodate rapid changes at short notice are highly appreciated. The Manila team is able to learn new processes within a very short time frame, benefiting both our Manila operation and the Sri Lankan one.

Carlos Hernandez

Country Manager

Amaysim

As you well know, your reputation in the industry was a significant reason for our partnership and you and your team did not disappoint and exceeded our expectations. All the very best and rest assured that if ever we need any further assistance, we will definitely consider your services.

Casey Arnold

Vice President of RCM Operations

HealthRecon Connect

I have worked closely with FBC and have had a great experience.  They are friendly and have worked tirelessly to fulfil our needs.  The team is responsive and helpful and I feel that I can count on them as a strong business partner.

Dr. Rilwan Ismail

Assistant Vice President Operations

HealthRecon Connect

We have observed a significant improvement in productivity and quality since the FBC team has got better day by day. Your adaptability and flexibility to accommodate rapid changes at short notice are highly appreciated. The Manila team is able to learn new processes within a very short time frame, benefiting both our Manila operation and the Sri Lankan one.

Carlos Hernandez

Country Manager

Amaysim

As you well know, your reputation in the industry was a significant reason for our partnership and you and your team did not disappoint and exceeded our expectations. All the very best and rest assured that if ever we need any further assistance, we will definitely consider your services.

Explore Our Services

Customer Service

Inbound Sales

Technical Help Desk

Virtual Assistance

Lead Generation

Telemarketing

Surveys

Appointment Setting

Third-Party Verification

Engagement Models

Staff Augmentation

Can accommodate filling in for staff shortages and rapid access to missing skills and capabilities.

Outsourcing

Provider manages and has full access to centre’s operations, assumes delivery risk and productivity incentives.

Recruitment Process Outsourcing (RPO)

This model helps companies to fulfill their internal resources or manpower requirements.

Seat Leasing

This model is solely for seat rental. The client manages and has full access to the centre’s operations.

Build, Operate, Transfer (BOT)

This model benefits companies that does not have an existing registered entity in the Philippines but plans to have a registered entity in the future.

How Are We Different

Talk to Us

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