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FBC Asia Pacific is an outsourced customer service provider offering call center services for inbound, outbound and omni channel support. We provide voice, chat, administrative and specialist support services out of our delivery centers in the Philippines and Sri Lanka. Our engagement model is robust and transparent with cutting edge remote working solutions.
FBC Asia Pacific is an outsourced customer service provider offering call center services for inbound, outbound and omni channel support.
We provide voice, chat, administrative and specialist support services out of our delivery centers in the Philippines and Sri Lanka. Our engagement model is robust and transparent with cutting edge remote working solutions.
We have observed a significant improvement in productivity and quality since the FBC team has got better day by day. Your adaptability and flexibility to accommodate rapid changes at short notice are highly appreciated. The Manila team is able to learn new processes within a very short time frame, benefiting both our Manila operation and the Sri Lankan one.
As you well know, your reputation in the industry was a significant reason for our partnership and you and your team did not disappoint and exceeded our expectations. All the very best and rest assured that if ever we need any further assistance, we will definitely consider your services.
I have worked closely with FBC and have had a great experience. They are friendly and have worked tirelessly to fulfil our needs. The team is responsive and helpful and I feel that I can count on them as a strong business partner.
We have observed a significant improvement in productivity and quality since the FBC team has got better day by day. Your adaptability and flexibility to accommodate rapid changes at short notice are highly appreciated. The Manila team is able to learn new processes within a very short time frame, benefiting both our Manila operation and the Sri Lankan one.
As you well know, your reputation in the industry was a significant reason for our partnership and you and your team did not disappoint and exceeded our expectations. All the very best and rest assured that if ever we need any further assistance, we will definitely consider your services.
Can accommodate filling in for staff shortages and rapid access to missing skills and capabilities.
Provider manages and has full access to centre’s operations, assumes delivery risk and productivity incentives.
This model helps companies to fulfill their internal resources or manpower requirements.
This model is solely for seat rental. The client manages and has full access to the centre’s operations.
This model benefits companies that does not have an existing registered entity in the Philippines but plans to have a registered entity in the future.
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