Over the years, the Philippines has become an in-demand destination when it comes to outsourcing. In 2015, two cities in the Philippines – Manila and Cebu – made the top 10 global outsourcing destination list per Tholons Inc., a leading U.S.-based strategic advisory firm for global outsourcing and investments.
Business Process Outsourcing (BPO) in the Philippines accounts for 10 to 15 percent of the global BPO market. The Filipino BPO sector has grown at a compound annual rate of 10 percent over the past decade, increasing the employment rate by 1,000 percent since 2004. By 2022, more than 650,000 job posts in the industry are also foreseen.
You are even probably reading this because you want to know more about where to outsource and the Philippines appeared as at the top of the suggestions list. But why do you think this is the case? To be honest, there are a lot of possible reasons, but let us quickly go through the top 5 benefits of outsourcing to the Philippines:
First on the list would be the pricing, which is one of the biggest drivers for outsourcing. The cost of labor in the Philippines is almost 50% cheaper than U.S and UK. Aside from this, you can save on other costs such as office space, equipment, taxes, and even legal and HR cost. If saving is on top of your priorities, outsourcing to the Philippines can greatly reduce your company’s expenses.
Top-Rated Communication Skill
So, what if the price is right? Does that mean you have to compromise on quality? Absolutely Not! The Philippines has many talented and skilled individuals who are very proficient in English language. In fact, in the sixth edition of EF’s English Proficiency Index, the Philippines ranks the 13th place worldwide and third in Asia. Many Filipinos are fluent in English, as this language is widely used even in normal conversation.
Young and Talented Workforce
The Philippines is full of young and energetic individuals who have grown up in the world of technology. The average age of the Filipino is 24 years, with a literacy rate of whopping 98.1%.
The young population is generally high-spirited and very capable of performing computer-based jobs. As we know, outsourcing in the Philippines is not limited to voiced customer service, but there are a wide variety of fields such as legal and medical transcription, bookkeeping, software development, graphic design, copy writing and marketing which are all being offered by Philippine BPO outfits, like FBC Asia Pacific.
Having shift flexibility has been a requirement in every BPO provider in the Philippines. Working in rotating shifts, weekends and even holidays is a standard normal condition within the outsourcing industry. In fact, the U.S. has been the biggest client-country of Philippines for the longest time, despite the 12-hour time difference.
Powerful Government Support
Business Process Outsourcing has greatly influenced the economic growth in the Philippines. Because of this, Philippine government has been supporting the BPO industry not only in its infrastructures but also in when it comes to its legal policies. There is the Data Privacy Act passed by the Philippines government in 2012. This is to ensure that there are strict regulations to protect valuable confidential data from unauthorized access. Also, the Philippine Government has been funding Technical Education and Skills Development Authority (TESDA) to support students for call center trainings.
Although the Philippines has an established labor policy, things could be complicated if you have direct involvement with it. That is why, partnering with a trusted outsourcing company like FBC Asia Pacific Inc. will help manage your team’s compliance. We will provide your team with the needed support to deliver optimum success.
Considering Philippines as your next outsourcing destination? Let FBC Asia Pacific help you.