FBC Asia Pacific Inc. featured on Brand Magazine and introduces how they practice “Employee First” culture and provide an exceptional service to their clients.
FBC Asia Pacific Inc. provides leading-edge Outsourcing and Offshore programs using Artificial Intelligence, Chat Bot and other emerging technologies to help companies maximize their revenue goals. Founded in 2019, FBC has quickly grown to offer over 1,000 experienced agents with an average of 5-15 years BPO/call center experience.
FBC provides both Office-Based and Work at Home (WAH) solutions and our delivery centers are based in the Philippines and Sri Lanka. To facilitate multilingual contact center services, FBC formed a strategic alliance with Mindpearl, a leading BPO provider with centers in Fiji, Malaysia and South Africa to provide most Asian and European Languages.
The founder of FBC Asia Pacific Inc., Mr. Siva Subramaniam has over 35+ years of experience in Call Centre management and offers truly holistic perspective on the industry, from user to supplier and from consultant to evaluator. Siva was the General Manager for Swedish outsourcing firm Transcom Worldwide, overseeing the Asia Pacific Region, USA, Canada, and the UK. Under his leadership, Transcom grew to 14,000+ employees over 9 years.
Siva was awarded ‘Best Salesperson’ for the entire Kinnevik Group (parent company of Transcom Worldwide) in 2012.
In our one on one interview with Mr. Siva we ask him some questions connecting with the company, employees and its goal.
- What is FBC Asia Pacific?
FBC Asia Pacific provides leading-edge Outsourcing and Offshore programs using Artificial Intelligence, Chat Bot and other emerging technologies to help companies maximize their revenue goals. Founded in 2019, FBC has quickly grown to offer over 1,000 experienced agents with an average of 5-15 years BPO/call center experience.
- How do you differentiate FBC Asia from other companies?
From our name FBC, that stand for, Faster, Better and Cheaper, we are the business process outsourcing firm that provides services with rapid turnaround times, quality standards and optimum pricing solutions.
- Do you have any advice to anyone who wants to be part of your company?
Joining FBC is being part of a family. My advice is to have the best attitude, always willing to learn, and let us grow together to provide the best customer experience around the globe.
- Describe the variety of services you offer?
From Staff Augmentation, Seat Leasing, Outsourcing, Recruitment Process Outsourcing (RPO) to our service called Build, Operate, Transfer (BOT) which is to proving send to end services to companies who has plans of having registered entity here in the Philippines, we provide professional and cost-effective outsourced inbound call center services that are flexible and scalable.
- How has FBC Asia managed your employees in times of pandemic?
FBC rapidly deployed a work-from-home solution to ensure smooth operations during a difficult time. When a Silicon Valley carsharing startup needed high-quality outsourcing, FBC was able to step up.
Today, FBC has partnered with the fastest-growing fiberoptic provider in the Philippines to help provide internet as millions continue to work and study from home. Our counter-cyclical growth has enabled many ladies and gentlemen to earn a living while taking care of their families. We continue to be a positive force for businesses and communities!