In this episode, Derek Gallimore talks with Siva Subramaniam, CEO, and co-founder of FBC Asia Pacific Inc. founded in 2019, aims to provide a superior customer experience by combining highly talented people with best practices. Siva shared his experiences in the Outsourcing industry handling FBC Asia when the pandemic hit and how quickly FBC adapted to rapid changes of the “new normal”.
The future of outsourcing lies in more efficient processes and satisfied employees that empower them. Derek and Siva tackle the changes in the outsourcing landscape in the past years, particularly in terms of customer experience, and how FBC Asia prides itself in building the “future generation of BPO industry”.
Siva and FBC Asia Pacific Inc.
Siva has 35+ years in the Customer Experience Industry and has led major companies like United and American Airlines, American Express, Samsung, UPS, Comcast to achieve their CX Goals. Siva was the General Manager for Swedish outsourcing firm Transcom Worldwide, overseeing the Asia Pacific Region, USA, Canada, and the UK. Under his leadership, Transcom grew to 14,000+ employees over 9 years.
FBC Asia Pacific Inc., stands for Faster, Better, Cheaper. We are a Customer Experience Specialists helping companies transform to support the future generations using Artificial Intelligence and Chatbots. We provide professional and cost-effective outsourced inbound call center services that are flexible and scalable. Our service industries include telecom, insurance, healthcare, consulting, and accounting.
About Our Host
Derek has been in business 20 years, outsourcing 8+ years and living in Manila (the heart of global outsourcing) since 2014. Derek founded Outsource Accelerator in response to the growing need for an independent source of outsourcing information and education. Derek’s blend of extensive international business and travel experience means that outsourcing came relatively naturally to him.
Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). Outsource Accelerator offers the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. They service companies of all sectors, and all sizes, spanning all departmental verticals.
Interested in any of our flexible and scalable services? Check them all here.