5 Important Things You Need To Consider When Choosing An Outsourcing Partner


In today’s modern digital world, companies are doing more to stay ahead of the competition. Driving efficiency is often at the heart of everyone’s growth plan.  Business owners are choosing to outsource their business processes to third-party experts to improve productivity, enabling them to focus on business development. There are thousands of companies offering outsourcing […]

Business challenges faced by entrepreneurs today and how you can conquer them


The business sector is one of the most affected during the Covid-19 pandemic, making it harder for entrepreneurs to keep their businesses running. We have rounded up the top 3 challenges faced by small business owners and entrepreneurs today. Read on about how to take definite actions to conquer them efficiently. 01. Maintaining a Strong […]

Enterprise outsourcing veteran, Siva Subramaniam tackles SME outsourcing with FBC Asia

In this episode, Derek Gallimore talks with Siva Subramaniam, CEO, and co-founder of FBC Asia Pacific Inc. founded in 2019, aims to provide a superior customer experience by combining highly talented people with best practices. Siva shared his experiences in the Outsourcing industry handling FBC Asia when the pandemic hit and how quickly FBC adapted […]

How Employee Engagement Can Take Your Business to the Next Level


Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary efforts into their work. Evaluating employee engagement aims to understand the nature of the relationship with employees to their work, both qualitatively and quantitatively. Since this creates an environment where people flourish, employers need […]

Engage Retain Your Contact Center Staff with COPC Inc.


FBC Asia Pacific (FBC) prides itself on creating a healthy work environment for employees while delivering quick and world-class customer service. Founded in 2019, the company has quickly grown to over 500 employees. FBC offers office-based and work-at-home options for employees located throughout the country and its headquarters in Manila, the Philippines. The combination of […]