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Agent

An agent is a company representative who oversees incoming and outgoing calls, emails, or chats from customers about account inquiries, complaints, or support issues. They are highly trained and knowledgeable to handle, assist, and/or support every customer’s concerns. 

Appointment Setter

Appointment setters are responsible for finding potential customers by introducing the company, discussing its products and services, and then scheduling appointments for the sales representative to turn them into buyers.

Appointment Setting

Appointment Setting is a service where an appointment setter invites a qualified lead for a discussion and sets a time for a meeting for the closing sales representative. The process of appointment setting is vital if your goal is to increase sales and drive the success of your company. 

Artificial Intelligence (AI)

Artificial Intelligence (AI) is a wide-ranging branch of computer science concerned with building smart machines capable of performing tasks that typically require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages. Artificial Intelligence (AI) is used in outsourcing as a tool for improving processes and customer service. At FBC Asia Pacific, we use AI-powered tools and software to improve the customer care experience, reduce high turnover and employee burnout rates, and provide richer data analytics and insights.