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Back-Office Support

A back-office support is a pivotal role that contributes to helping customer support provide an excellent customer experience. Some of the tasks they are assigned to do are record filing, data management, digital marketing, and other fields depending on the industry.

Build, Operate, Transfer (BOT)

Build, Operate, Transfer (BOT) is a model for companies that do not have an existing registered entity in the Philippines but plan to have a registered entity in the future.  FBC provides end to end services including setting up the legal entity, hiring manpower, implement processes and manage the centre on behalf of the client and the legal entity is transferred to the client upon their request.

Business Processing Outsourcing (BPO)

Business Processing Outsourcing (BPO) is a subset of outsourcing, which involves contracting operations of specific business tasks to a third-party service provider. BPO services include payroll, human resources (HR), accounting, and customer/call center relations.