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Call Center

Call center is a centralized department that manages a large volume of inbound and outbound calls relating to a company’s products or services. Call centers are used to provide customer support, inquiries, complaints, and assistance. There are 3 types of customer call centers: inbound call centers, outbound call centers, and customer service centers (also known as contact centers).

Chatbot

Chatbot is a type of software, or a computer program designed to simulate and process a human-like conversation (either written or spoken). This helps customers waiting to speak to a live agent, as it delivers quick response or assists customers’ usual inquiries or requests about the company’s products or services. 

Customer Experience

Customer experience also known as CX, is the customer’s overall impression of your brand or business. Customer experience is an important part of a customer-centric approach. A great customer experience reflects well on a company. It can also play a critical role in increasing revenue and customer satisfaction, which are essential for success.

Customer Relationship Management

Customer Relationship Management also known as CRM, is a system that is used for customer relationship management. Various businesses, organizations, and other companies commonly use this software to help them improve the customer management process. Customer relationship management software helps in maintaining a database that can contain customer details such as contact numbers, email addresses, and other information that can be used when required. These details can include information like how often they visit the customer base, how much time it takes for them to respond, and many others. 

Customer Retention

Customer Retention is about treating your customers in a way that makes them want to keep coming back. Its principal goal is to focus on retaining the customer base of a company for the long-term. Customer retention is the most important part of a business’s life span. It is the backbone of a company’s growth too. It also provides businesses with a channel for improving their overall reputation and illustrating their quality to others.

Customer Satisfaction

Customer Satisfaction also known as CSAT, is the level of contentment your customer feels when they purchase products and services from your company. It is also a measure of customer loyalty and can play a key role in how you do business and grow your business. This means making your customers feel like they matter to you and that you value them as much as they value your product or service.

Customer Service

Customer Service is an integral part of any business. It is the actions and activities of a business or organization that provide service to customers. It is also an essential part of successful customer satisfaction and customer loyalty.

Customer Support

Customer Support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in troubleshooting, maintenance, upgrading, and/or disposal of a product. Customer support services assist a company in maintaining a positive relationship with its customers.