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Knowledge Base

Knowledge base is a comprehensive collection of articles, documentation, guides, and FAQs related to a product or service offering. The tool creates an organized view of this information so that employees can quickly find what they are looking for in their searches.

Key Performance Indicator (KPI)

Key Performance Indicator (KPI) is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products, or other initiatives) in which it engages.