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Offshore outsourcing

Offshore outsourcing is a business practice in which a company hires a third-party to perform tasks, manage operations, or have certain job functions done outside of their own country, mostly overseas. FBC Asia Pacific provides outsourcing and offshoring programs out of the Philippines and Sri Lanka that allow customers to take advantage of the cost savings of hiring talented people while retaining control over the day-to-day operations.

Omnichannel Support

Omnichannel Support is an integrated approach to serving customers wherever and whenever they choose to engage with a business. It prioritizes customer experience by creating a seamless, consistent experience across all channels of communication.

Outbound Call Center

Outbound Call Center is one in which call center agents make calls to customers on behalf of a business or client. An outbound call center takes outbound calls only and does not receive inbound calls.