About.

FBC Asia Pacific provides leading-edge Outsourcing and Offshore programs using Artificial Intelligence, Chat Bot and other emerging technologies to help companies maximize their revenue goals. Founded in 2019, FBC has quickly grown to offer over 1,000 experienced agents with an average of 5-15 years BPO/call center experience.

FBC provides both Office-Based and Work at Home (WAH) solutions and our delivery centers are based in the Philippines and Sri Lanka. To facilitate multilingual contact center services, FBC formed a strategic alliance with Mindpearl, a leading BPO provider with centers in Fiji, Malaysia and South Africa to provide most Asian and European Languages.

The founder of FBC Asia Pacific, Mr. Siva Subramaniam has over 35+ years of experience in Call Centre management and offers truly holistic perspective on the industry, from user to supplier and from consultant to evaluator. Siva was the General Manager for Swedish outsourcing firm Transcom Worldwide, overseeing the Asia Pacific Region, USA, Canada, and the UK. Under his leadership, Transcom grew to 14,000+ employees over 9 years.

Siva was awarded ‘Best Salesperson’ for the entire Kinnevik Group (parent company of Transcom Worldwide) in 2012.

VISION

Be the leading provider of best-in-class outsourcing and offshoring services.

MISSION

Combine high-quality talent with best practices to provide superior customer experiences. We deliver desired outcomes and elevate integrity by practicing an “Employee First” culture. We seek to understand client demands and continuously explore options for effective and efficient service.

VISION

Be the leading provider of best-in-class outsourcing and offshoring services.

MISSION

Combine high-quality talent with best practices to provide superior customer experiences. We deliver desired outcomes and elevate integrity by practicing an “Employee First” culture. We seek to understand client demands and continuously explore options for effective and efficient service.

Executive
Team

Siva Subramaniam

Founder & CEO

Alexis Lovell

Board Member

John Pereira

Board Member

Denis McGee

Board Member

Isuru Seneviratne

President (Americas)

Pinky Redoble

Vice President Business Development (Australia & New Zealand)

Thilini Ekanayake

Group Head of HR

Shamil Shiraz

Chief Financial Officer

Vinoth Kumar Mohandas

Group Director

Operations
Team

Irvin Perono

Head of Operations

Ricardo Jimiera

Operations Manager

Elju Riguera

Head of Training & Quality

Bonifacio Cudal

Senior Team Leader

Joseph Cabuenos

Senior Team Leader

Chiqui Serdoncillo

Team Leader

Support
Team

Nesel Casiano

Sales Support & Administrative Lead

Marnie Pascual

Compensation & Benefits Administration

Mary Del Argente

Administrative Assistant

Jonamae Eusebio

Finance Manager