FBC Difference

We continuously research and focus on the future expectations of our clients, and we invest in and build solutions to remain a step ahead to meet those expectations. We incorporate emerging technologies into our service offerings including artificial intelligence, robotics and chatbots.

FBC Difference

We continuously research and focus on the future expectations of our clients, and we invest in and build solutions to remain a step ahead to meet those expectations. We incorporate emerging technologies into our service offerings including artificial intelligence, robotics and chatbots.

No matter how good the technology or processes are, when the rubber hits the road, it is the person answering the phone call, email or chat who makes the difference. That is the moment of truth for me in the Customer Experience business.

- Siva Subramaniam, FBC CEO

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Engaged employees

Why FBC Asia

  • Cost-Effective

    FBC harnesses technology, operational best practices, and a global talent pool to provide extreme value to our clients.

  • Productivity Monitoring

    Our clients get access to a productivity monitoring tool that allows them to monitor agent activities.

  • Employee Focused

    We focus on the well-being and development of our employees and embrace their individuality when conducting our business. This has allowed us to retain our employees and provide an exceptional service to our clients.

  • Cloud-Based Solutions

    Since our solutions are cloud-based, they easily integrate with clients’ tools, implemented and modified with ease, fully secure, quick to deploy, easily monitored, and available anywhere.

  • Training and Development

    We provide ongoing training and development programs to all our employees, to improve their knowledge and technical know-how, and to be well-equipped in managing their respective teams.

  • Reporting

    We send end-of-day reports, and weekly and monthly business reviews to help improve client operations and service quality.

  • Safe

    Our office-based solution is equipped with cyber security requirements.

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