A/R Collection Specialist (US Healthcare Collections Experience)

We are looking for A/R Collections Specialist who has:

  • At least an experience with US healthcare collections
  • Must be familiar with US healthcare system and HIPAA law
  • Can work night shift PH time; Has own device/laptop to use for work from home arrangement
  • Can start ASAP

Job Description:

  • AR follow up to be carried out efficiently according to the daily production targets specified by management.
  • Generate 30 plus AR reports, analyze and work based on priority levels
  • Download/ verify correspondences related to collection function from Box folder/ SFTP/ EHR.
  • Ensure daily AR follow ups carried out as expected.
  • Ensure proper analysis being done before reaching out to insurance representatives and resolve internal gaps are identified eliminated.
  • Develop AR and Root Cause analysis and share with management review
  • Ensure 30 plus paid rate is achieved as expected for the assigned client/s
  • Act as the point of contact for assigned client for internal and external queries
  • Ensure QA reports are reviewed, fixed and responded back to the QA teams within 24 hours.
  • Ensure to responded back to all internal e-mails within the shift time
  • Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.
  • Daily and Weekly assigned reports to be shared within the given timelines.
  • Ensure to update SOPs in a timely manner and according to the required level.
  • Conduct random QA on a percentage decided by the management.
  • Perform QA daily if allocated and ensure to share QA reports with the relevant personnel.
  • AR follow up and call quality to be maintained at 98% accuracy or greater.
  • Conduct training to newcomers on the job specific functions.

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