We are looking for A/R Collections Specialist who has:
- At least an experience with US healthcare collections
- Must be familiar with US healthcare system and HIPAA law
- Can work night shift PH time; Has own device/laptop to use for work from home arrangement
- Can start ASAP
Job Description:
- AR follow up to be carried out efficiently according to the daily production targets specified by management.
- Generate 30 plus AR reports, analyze and work based on priority levels
- Download/ verify correspondences related to collection function from Box folder/ SFTP/ EHR.
- Ensure daily AR follow ups carried out as expected.
- Ensure proper analysis being done before reaching out to insurance representatives and resolve internal gaps are identified eliminated.
- Develop AR and Root Cause analysis and share with management review
- Ensure 30 plus paid rate is achieved as expected for the assigned client/s
- Act as the point of contact for assigned client for internal and external queries
- Ensure QA reports are reviewed, fixed and responded back to the QA teams within 24 hours.
- Ensure to responded back to all internal e-mails within the shift time
- Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.
- Daily and Weekly assigned reports to be shared within the given timelines.
- Ensure to update SOPs in a timely manner and according to the required level.
- Conduct random QA on a percentage decided by the management.
- Perform QA daily if allocated and ensure to share QA reports with the relevant personnel.
- AR follow up and call quality to be maintained at 98% accuracy or greater.
- Conduct training to newcomers on the job specific functions.
