Key Qualifications:
- Manages and leads a team of employees.
- Communicates company goals, safety practices, and deadlines to team.
- Motivates team members and assesses performance.
- Provides help to management, including hiring and training, and keeps management updated on team performance.
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Managing the day-to-day activities of the team.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Know client products inside and out in order to answer customer questions.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualifications:
- 1-2 years of experience as Team Leader/Supervisor in a call center environment
- Technical working knowledge on call center industry
- Has knowledge on MS Office and MS Excel for reporting purposes
- Exceptional written and verbal communication in English Excellent organizational skills.
- WILLING TO WORK on site (Ortigas) and on shifting schedule
