Team Leader – Local Account

Key Qualifications:

  • Manages and leads a team of employees.
  • Communicates company goals, safety practices, and deadlines to team.
  • Motivates team members and assesses performance.
  • Provides help to management, including hiring and training, and keeps management updated on team performance.
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Managing the day-to-day activities of the team.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Know client products inside and out in order to answer customer questions.
  • Conducting training of team members to maximize their potential.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications:

  • 1-2 years of experience as Team Leader/Supervisor in a call center environment
  • Technical working knowledge on call center industry
  • Has knowledge on MS Office and MS Excel for reporting purposes
  • Exceptional written and verbal communication in English Excellent organizational skills.
  • WILLING TO WORK on site (Ortigas) and on shifting schedule

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