Services.

We provide professional and cost-effective outsourced inbound call center services that are flexible and scalable. Our service industries include telecom, insurance, healthcare, consulting, and accounting.

As a specialist in outsourced customer services, we are committed to training our agents to ensure the service we give your customers is of exceptional quality.

Our multi-channel customer support via call, email or webchat enables your customer to decide how they wish to reach you.

Engagement
Models

1. Staff Augmentation

This model benefits companies as a temporary solution.

  • Can accommodate filling in for staff shortages and rapid access to missing skills and capabilities.
  • Avoids hiring/de-hiring costs.
  • Provides no impact on the client’s operating model.
  • Cost model transparent.
  • Client manages and has full access to the centre’s operations.

Solutions/Services Offered:  

  • Inbound Services. (Customer Service, Inbound Sales, Technical Help Desk, Virtual Assistance)
  • Outbound Services. (Lead Generation, Telemarketing, Appointment Setting, Surveys, third party Verification)

1. Staff Augmentation

This model benefits companies as a temporary solution.

  • Can accommodate filling in for staff shortages and rapid access to missing skills and capabilities.
  • Avoids hiring/de-hiring costs.
  • Provides no impact on the client’s operating model.
  • Cost model transparent.
  • Client manages and has full access to the centre’s operations.

Solutions/Services Offered:  

  • Inbound Services. (Customer Service, Inbound Sales, Technical Help Desk, Virtual Assistance)
  • Outbound Services. (Lead Generation, Telemarketing, Appointment Setting, Surveys, third party Verification)

2. Seat Leasing

This model is solely for seat rental. The client manages and has full access to the center’s operations.

2. Seat Leasing

This model is solely for seat rental. The client manages and has full access to the center’s operations.

3. Outsourcing

This model benefits companies as a long-term solution.

  • Provider manages and has full access to centre’s operations, assumes delivery risk and productivity incentives.
  • Lowers cost operating model compared to internal or staff augmentation.
  • Committed services for committed price.
  • Transparent line between service and cost.

Solutions/Services Offered:  

  • Inbound Services. (Customer Service, Inbound Sales, Technical Help Desk, Virtual Assistance)
  • Outbound Services. (Lead Generation, Telemarketing, Appointment Setting, Surveys, third party Verification)

3. Outsourcing

This model benefits companies as a long-term solution.

  • Provider manages and has full access to centre’s operations, assumes delivery risk and productivity incentives.
  • Lowers cost operating model compared to internal or staff augmentation.
  • Committed services for committed price.
  • Transparent line between service and cost.

Solutions/Services Offered:  

  • Inbound Services. (Customer Service, Inbound Sales, Technical Help Desk, Virtual Assistance)
  • Outbound Services. (Lead Generation, Telemarketing, Appointment Setting, Surveys, third party Verification)

4. Recruitment Process Outsourcing (RPO)

This model helps companies to fulfill their internal resources or manpower requirements.

  • FBC acts as an extension of your company’s HR or resourcing function with a holistic hiring solution. The client provides the number of resources required, Job descriptions, salary ranges and other relevant requirements to carry out recruitment on their behalf. Following the hiring process, the candidates are directed to the respective companies for official engagement.

4. Recruitment Process Outsourcing (RPO)

This model helps companies to fulfill their internal resources or manpower requirements.

  • FBC acts as an extension of your company’s HR or resourcing function with a holistic hiring solution. The client provides the number of resources required, Job descriptions, salary ranges and other relevant requirements to carry out recruitment on their behalf. Following the hiring process, the candidates are directed to the respective companies for official engagement.

5. Build, Operate, Transfer (BOT):

This model benefits companies that does not have an existing registered entity in the Philippines but plans to have a registered entity in the future.

  • FBC provides end to end services including setting up the legal entity, hiring manpower, implement processes and manage the centre on behalf of the client and the legal entity is transferred to the client upon their request.

Solutions/Services Offered:  

  • Inbound Services. (Customer Service, Inbound Sales, Technical Help Desk, Virtual Assistance)
  • Outbound Services. (Lead Generation, Telemarketing, Appointment Setting, Surveys, third party Verification)
  • Managed Services. (Document Digitization. Data Entry, Payment Follow ups, Bespoke BPO Services)

5. Build, Operate, Transfer (BOT):

This model benefits companies that does not have an existing registered entity in the Philippines but plans to have a registered entity in the future.

  • FBC provides end to end services including setting up the legal entity, hiring manpower, implement processes and manage the centre on behalf of the client and the legal entity is transferred to the client upon their request.

Solutions/Services Offered:  

  • Inbound Services. (Customer Service, Inbound Sales, Technical Help Desk, Virtual Assistance)
  • Outbound Services. (Lead Generation, Telemarketing, Appointment Setting, Surveys, third party Verification)
  • Managed Services. (Document Digitization. Data Entry, Payment Follow ups, Bespoke BPO Services)