Our Services

We provide professional and cost-effective outsourced inbound call center services that are flexible and scalable. Our service industries include telecom, insurance, healthcare, consulting, and accounting.

As a specialist in outsourced customer services, we are committed to training our agents to ensure the service we give your customers is of exceptional quality.

Our multi-channel customer support via call, email or webchat enables your customers to decide how they wish to reach you.

Our Services

We provide professional and cost-effective outsourced inbound call center services that are flexible and scalable. Our service industries include telecom, insurance, healthcare, consulting, and accounting.

As a specialist in outsourced customer services, we are committed to training our agents to ensure the service we give your customers is of exceptional quality.

Our multi-channel customer support via call, email or webchat enables your customers to decide how they wish to reach you.

Our Services

Inbound Services

Customer Service

Inbound Sales

Technical Help Desk

Virtual Assistance

Outbound Services

Lead Generation

Telemarketing

Surveys

Appointment Setting

Third-Party Verification

Engagement Models

Staff Augmentation

This model benefits companies as a temporary solution. Can accommodate filling in for staff shortages and rapid access to missing skills and capabilities.

Seat Leasing

This model is solely for seat rental. The client manages and has full access to the centre’s operations.

Staff Augmentation

Outsourcing

This model benefits companies as a long-term solution. Provider manages and has full access to centre’s operations, assumes delivery risk and productivity incentives.

Recruitment Process Outsourcing (RPO)

This model helps companies to fulfill their internal resources or manpower requirements.

Recruitment Process Outsourcing (RPO)

Build, Operate, Transfer (BOT)

This model benefits companies that does not have an existing registered entity in the Philippines but plans to have a registered entity in the future.

FBC provides end to end services including setting up the legal entity, hiring manpower, implement processes and manage the centre on behalf of the client and the legal entity is transferred to the client upon their request.

Talk to Us

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