FBC Difference.

FBC Asia Pacific provides leading-edge Outsourcing and Offshore programs using Artificial Intelligence, Chat Bot and other emerging technologies to help companies maximize their revenue goals. Founded in 2019, FBC has quickly grown to offer over 1,000 experienced agents with an average of 5-15 years BPO/call center experience.

FBC
Difference

We continuously research and focus on the future expectations of our clients, and we invest in and build solutions to remain a step ahead to meet those expectations. We incorporate emerging technologies into our service offerings including Artificial Intelligence, Robotics and Chat bots.

FBC’s call center platform was built inhouse and it has allowed us to pass on cost benefits to our clients. Our clients are provided access to a desktop monitoring tool which allows them to monitor all activities of the agents. Our office-based solution is equipped with cyber security requirements.  We aim to offer agent-less first call as a self-serving tool to serve our clients cost effectively and efficiently.  Our solutions are cloud-based and therefore, the solutions are easily integrated with clients’ tools, implemented & modified with ease, fully secure, quick to deploy, easily monitored and available anywhere.

We focus on the wellbeing and development of our employees and embrace their individualities when conducting our business. This has allowed us to retain our employees and provide an exceptional service to our clients. We provide ongoing training and development programs to all our employees, to improve their knowledge and technical know-how, to be well-equipped in managing their respective teams.

Courses Completed

COPC Inc. – Data Analysis for Call Centers – Feb 22-23, 2021

 

  • Nesel Casiano (Sales Support and Administrative Lead)
  • Jamielyn Formento (Senior Business Analyst)
  • Chiqui Diamante (Team Leader)
  • Beanca Gonzales (Assistant Team Leader)
  • Bonifacio Cudal (Team Leader)
  • James Estrada (Team Leader)

 

COPC Inc. – Best Practices in Quality Management  – Feb 24-25, 2021

  • Elju Riguera (Head of Training and Quality)
  • Ingrid San Jose (Team Leader)